Assist Insurance Services Win The Customer Experience Award at the 2024 British Insurance Awards

Assist Insurance Services ltd have won an award at the prestigious 2024 British Insurance Awards. On the 3rd July 2024 we were announced as winners of the 2024 Customer Experience Award one of the most prestigious awards in the insurance industry, at the Royal Albert Hall.

A few months ago we were advised that we had been shortlisted for 3 British Insurance Awards which is such a huge achievement on its own and we were absolutely delighted to have been recognised by the insurance industry once again, following a very similar success at the same event in 2022. The team headed off to London for the awards ceremony, and to our delight we were announced as winners of the 2024 Customer Experience Award. We were up against some much larger organisations, so to actually win this award is an outstanding achievement, one which we are exceptionally proud of.

The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. ​​ This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.

Reflecting on this achievement, Claire Leech Director at Assist commented, “This award is recognition of the hard work and dedication of our entire team. It underscores our commitment to putting customers at the heart of everything we do. We are immensely proud of this achievement and motivated to continue delivering exceptional service. We will continue to create value for our customers, be a trusted partner in their times of need and remain committed to pushing the boundaries of service excellence.”

About Assist Insurance Services Ltd

We’re one of the UK’s leading providers of boat insurance, with more than 19 years’ experience and 50,000 policyholders. We deliver competitive premiums and comprehensive cover to boat owners, and our policies are tailored around your personal circumstances.

We believe in traditional service values, where the customer lies at the heart of everything we do. We want your experience to be a memorable one and are committed to providing outstanding service to every customer, whether you’re contacting us for the first time, renewing your insurance or making a claim and this has been recognised multiple times by the insurance industry.

We have been awarded the 2024 Platinum Trusted Customer Service Award by Feefo, 2022 Customer Care Award, 2022 Personal Lines Broker of the Year Award and the 2020 Personal Lines Broker of the Year Award. Each of these awards is a true reflection of our commitment to outstanding customer service.

If you’re looking for a traditional, independent and family-run boat insurance specialist, want to be treated like an individual and receive the highest quality personalised service, without the need to work through a call centre, then speak to us about your insurance needs.

This is a marketing article from Assist Insurance Services, a UK based family run business with more than 50,000 leisure policyholders. Each of our policies provide comprehensive cover as standard, with plenty of optional extras to choose from. For more information about our insurance services, please call one of our boat insurance specialists on 01604 946 779. Alternatively choose your product of interest below to find out more:

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